MAAUTECH Store
Warranty
Every device we sell leaves the shop with a written warranty and an inspection record. This page sets out what is covered, how long it lasts, and what happens when something fails.
Last updated 12 October 2026
Our promise
Every phone, laptop, network device and accessory we sell is inspected before it is listed. We check the IMEI or serial number, test the battery, run the ports, and confirm the device powers on and holds a charge. That inspection record travels with your order.
If a device fails because of how it was built rather than something that happened after delivery, we repair it, replace it or refund it. You do not have to prove anything beyond the fault itself.
Coverage at a glance
| Product | Warranty | Covered |
|---|---|---|
| Phones and tablets | 6 months | Hardware faults, battery health, charging and audio ports, display defects not caused by impact |
| Laptops and desktops | 6 months | Hardware faults, battery health, keyboard and trackpad faults, port and hinge failure |
| Audio and wearables | 3 months | Driver failure, charging case faults, battery faults, pairing hardware |
| Networking and solar | 12 months | Inverter and router faults, panel defects, mounting hardware and cabling supplied by us |
| Accessories and cables | 14 days | Dead on arrival only |
What is covered
Manufacturing defects
Faults that come from how the device was built, including failed solder joints, dead pixels that arrive that way, and components that stop working without impact.
Battery health
If the battery falls below 80 percent of its original capacity inside the warranty period and the device has not been opened, we replace it at no cost.
Ports, buttons and speakers
Charging ports, headphone jacks, volume and power buttons, speakers and microphones that fail in normal use.
Networking and solar hardware
Router and inverter faults, defective panels, and the cabling or mounting hardware we supplied with the installation.
What is not covered
Accidental and liquid damage
Cracked screens, bent frames, water damage and anything caused by a drop. We can still quote a paid repair.
Repairs done elsewhere
Once a device has been opened by a third party the warranty ends. Bring it to us first and we will tell you what the repair involves.
Software and accounts
Operating system problems, malware, forgotten passwords, iCloud or Google locks, and account bans. We will help you troubleshoot, but these are not hardware faults.
Consumables and accessories
Ear tips, screen protectors, cases, accessory batteries, and cables after the 14 day dead on arrival window.
Loss and theft
Not covered by this warranty. If you need cover against theft, ask us about insurance when you buy.
How to make a claim
- 1
Message us on WhatsApp
Send your order number, the device model and a short description of the fault. A photo or a short video helps us identify the problem faster.
- 2
We confirm your cover
We check the order and the inspection record against the fault and tell you within one working day whether it is covered.
- 3
Send the device or bring it in
Drop it at our Buea or Douala location, or send it by courier. Include the original box and accessories if you still have them.
- 4
Repair, replacement or refund
Most covered faults are repaired within 7 working days. If a repair is not possible we replace the device, and if we cannot replace it we refund you in full.
Warranty questions
Does the warranty transfer if I sell the device?
Yes. The warranty follows the device, not the buyer. Pass on the order number and the remaining cover goes with it.
What if the fault appears after the warranty ends?
We still repair it, at a quoted price. Send us the details and we will give you an estimate before any work starts.
Do I need the original box?
It helps but it is not required. The order number and the device serial number are what we actually need.
How long does a repair take?
Most covered repairs are done within 7 working days. If we need a part that is not in stock we tell you the expected date as soon as we know it.
Does the same warranty apply to refurbished devices?
Yes. Refurbished devices carry the same minimum of 6 months on hardware, and any replaced parts are noted on the inspection record that comes with the order.
Start a warranty claim
Send your order number and a description of the fault on WhatsApp. We reply within one working day.
Message us on WhatsApp