Returns and refunds

The 7 day window

You have 7 days from the day your order is delivered to ask for a return on a device that is not as described. The window runs from the delivery date recorded on your order, not from when you first used the item.

Requests made after the 7 days fall outside this policy. If the device has since developed a fault, it may still be covered by its warranty, which we handle separately.

What qualifies for a return

• Not as described

  The item does not match its listing in a way that matters: wrong model, wrong storage size, missing a feature that was advertised, or a condition clearly worse than described.

• Wrong item

  We sent you something other than what you ordered.

• Faulty on arrival

  The device does not work out of the box, or fails within the first few days of normal use. This is treated as dead on arrival.

• Unopened accessory

  An accessory that is still sealed and unopened can be returned within the window if you changed your mind.

What does not qualify

• Accidental damage

  Cracks, dents, liquid damage and other harm caused after delivery. A fault like this is not a return, though we can quote a paid repair.

• Hygiene items

  Earbud tips, earphones that have been worn, and any item that sits against the skin and has been used.

• Opened consumables

  Opened batteries, inks, pastes, cleaning products and similar items, unless they are faulty on arrival.

• Removed or altered serial

  Devices whose IMEI or serial number has been removed, rubbed off or altered in any way.

• Software and account locks

  Devices returned with an active iCloud, Google or other account lock, or with the operating system altered beyond what normal use would do.

Starting a return

1. 1

   Message us on WhatsApp

   Send your order number, the item and the reason you want to return it. A photo or short video of the problem speeds things up.

2. 2

   We check and approve

   We look at your order and the reason, and reply within one working day to confirm whether the return is accepted.

3. 3

   Pack the item

   Return it with its charger, cable, box and accessories if you have them. Keep the IMEI or serial number visible on the order.

4. 4

   We arrange the handover

   Depending on where you are, we collect the item, or you drop it at Buea or Douala, or send it by courier. We agree the method with you before it moves.

Refunds and how you are paid back

Once we have received the item and confirmed the problem, we refund you. Mobile money refunds are sent back to the MTN or Orange number used to pay, or to a number you give us, and usually arrive within 1 to 3 working days.

Bank transfer refunds take a little longer because the bank processes them, and usually clear within 3 to 7 working days.

When the fault is ours, such as a wrong item, an item not as described or a device faulty on arrival, we refund the delivery fee along with the price of the item. When a return is accepted as a change of mind on an unopened accessory, the delivery fee is not refunded.

Exchanges

If you would rather swap the item than be refunded, you can ask for an exchange instead. We hold stock for the replacement once the return is approved.

If the replacement costs more, you pay the difference. If it costs less, we refund the difference to you.

Who pays return shipping

• Fault is ours

  If the item was wrong, not as described, or faulty on arrival, we cover the cost of bringing it back to us.

• Change of mind

  If you changed your mind on an unopened accessory, you cover the cost of sending it back unless we agree otherwise.

• Damage on the way back

  Pack the item well. We cannot refund an item that is damaged or lost on its way back to us because it was poorly packed.