MAAUTECH Store
Help centre
Most problems have a fix you can start on right now. This page gathers the quick checks, the steps for tracking and changing an order, and the right channel for whatever you are facing.
Start here
Many issues settle without waiting. This page brings together the things worth trying first, the steps for tracking or changing an order, and the channel to use depending on what has gone wrong.
If you cannot find your case, message us on WhatsApp with your order number and we will take it from there.
Help topics
Tracking an order
See where your parcel is and what each status means.
Changing or cancelling an order
What you can change before dispatch and how to ask.
Payment did not go through
What to check when a mobile money or transfer payment fails.
Delivery is late
What to do when a parcel passes its expected date.
Device problem under warranty
How to report a fault and start a claim.
Returns and refunds
How to request a return and what happens next.
Bulk and business orders
Quotations, quantities and installation for businesses.
Account and password problems
Signing back in and keeping your details up to date.
Tracking an order
- 1
Find your order number
It is in the confirmation message we sent when you ordered.
- 2
Message us on WhatsApp
Send the order number and tell us you are checking on delivery.
- 3
We check with the courier
We confirm where the parcel is and the expected date.
- 4
We reply with an update
You get the current status, within one working day.
Changing an order before it ships
- 1
Message us straight away
Send the order number and say what you want to change, the address, the item or the quantity.
- 2
We check whether it has shipped
If the order has not left us, the change is usually possible.
- 3
We confirm the change
We tell you what we could adjust and anything that affects the price.
- 4
If it has already shipped
We explain your options, including a return once it arrives.
Quick fixes worth trying first
Mobile money confirmation SMS not received
Check your balance and your transaction history in the operator app first. If the money left your account but no confirmation came, send us a screenshot of the transaction and we will trace it.
Payment shown as pending
A pending mobile money payment often clears within a few minutes. Wait a short while and check again before paying a second time.
Order stuck on processing
Processing means we have your order and are preparing it. If it has not moved after 48 hours in Buea or Douala, message us with the order number.
Which channel to use
| Channel | Best for | Typical reply |
|---|---|---|
| Anything at all, and the fastest route | Within one working day, usually much sooner | |
| Phone | Urgent delivery problems | During opening hours |
| Invoices, receipts and formal complaints | Within one working day |
If it is not covered here
This page handles the most common situations. For anything about cover, repairs and how long each warranty lasts, the warranty page has the detail.
For the questions we hear most often, from authenticity to delivery times, the FAQ page is a good next stop.
Talk to us on WhatsApp
Send your order number and a short description of the problem. We reply within one working day.
Message us on WhatsApp