Shipping and delivery

Where we deliver

We deliver throughout Cameroon from our bases in Buea and Douala. Orders inside Buea and Douala are delivered by our own riders, so they reach you fastest.

For the rest of the South West and Littoral, and for every other region, we send your parcel by courier to the address you give us at checkout. If you are outside a main town, give us a nearby landmark and a phone number where you can be reached. The courier will call you when the parcel arrives in your area.

Delivery times at a glance

How your order is processed

Every order goes through the same steps. We confirm your item and your payment, pack the parcel, record the IMEI or serial number on the order, and hand it to the rider or the courier.

We dispatch in batches through the working day. An order confirmed before the daily cut-off goes out the same day, and an order confirmed after it goes out on the next working day. The cut-off for your area is shown at checkout before you pay.

We confirm every order on WhatsApp before dispatch. You receive a short message with what you ordered, the total, the delivery address and the expected delivery day. Nothing leaves the shop until you have replied to that message.

Delivery fees

• The fee is shown before you pay

  Delivery is priced by distance and by destination. The exact fee for your address appears at checkout before you complete payment, so there is no surprise later.

• Confirmed again on WhatsApp

  We repeat the fee and the full order total in your dispatch message on WhatsApp, and we do not send the parcel until you have agreed to it.

• Free delivery

  We run free delivery on qualifying orders and on selected promotions. When an offer is running it is shown at checkout and in the confirmation message, so you can see that the delivery has been removed.

• Cash on delivery handling

  For cash on delivery inside Buea and Douala, the rider collects the item price and the delivery fee together when the parcel is handed over.

Tracking your order

1. 1

   Confirm on WhatsApp

   After you pay we send the order summary and confirm the delivery day with you.

2. 2

   We pack and record the unit

   We pack the item and record its IMEI or serial number against your order, so we always know which unit is travelling to you.

3. 3

   We dispatch

   The parcel leaves with our rider or by courier. We send you the dispatch notice on WhatsApp the same day.

4. 4

   You receive the parcel

   The rider or courier calls the number on your order before delivery. If you need an update at any point, message us on WhatsApp with your order number and we will check.

If nobody is available to receive

• The rider or courier will call

  They call the number on your order when they arrive. If you cannot take the parcel at that moment, tell them when you will be available.

• Rearranging a delivery

  For Buea and Douala we can schedule another delivery attempt. For courier deliveries, the parcel is held at the local office and you collect it within the holding period the courier gives you.

• If the parcel comes back to us

  If a parcel cannot be delivered and is returned to us, we contact you on WhatsApp to agree a new delivery or a refund. A repeated failed delivery may carry an extra delivery fee, which we tell you before we send it again.

Cash on delivery in Buea and Douala

Cash on delivery is available inside Buea and Douala only. You pay the rider in cash when the parcel is placed in your hands.

The other payment options are MTN and Orange mobile money and bank transfer, and these are available for every destination in Cameroon.

If your parcel arrives damaged or with the wrong item

• Tell us the same day

  Message us on WhatsApp on the day the parcel arrives. Send your order number and a photo of the parcel and the item.

• Keep the packaging

  Keep the box, the packaging and everything that came with it until we have resolved the problem, in case the courier needs to inspect it.

• We put it right

  If the item is damaged or the wrong one was sent, we arrange a replacement or a refund, and we cover the cost of getting the parcel back to us.