Privacy Policy

What this policy covers

• 1. What we collect

  The personal information we ask for and receive.

• 2. Why we collect it

  The purposes we use your information for.

• 3. What we never collect or store

  The information we will never ask for or keep.

• 4. How long we keep it

  Our retention periods for each type of data.

• 5. Who we share it with

  The partners who help us deliver your order.

• 6. Cookies

  What cookies do on the store and how to control them.

• 7. Your choices and rights

  How to access, correct or delete your information.

• 8. How we keep data safe

  The steps we take to protect your information.

• 9. Children

  Our position on accounts for young people.

• 10. Changes and contacting us

  How this policy can change and how to reach us.

What we collect

• Details you give us

  Your name, phone number and delivery address, and the email address you use to reach us.

• Order history

  The products you have ordered, the amounts you paid and the status of each order.

• Payment reference

  The transaction reference you submit for a mobile money payment, so that we can confirm the payment reached us.

• Device and browser information

  Basic technical information such as your device type, browser and the pages you visit, which helps the site work and stay secure.

• Messages you send us

  The content of the support, warranty and delivery messages you send, so that we can answer you and keep a record of what was agreed.

Why we collect it

We collect your information for clear and limited reasons. We use it to accept and deliver your orders, to confirm that your payment has reached us, to handle warranty and repair claims, and to answer the questions you send to our customer support.

We also use a small amount of information to keep the store secure and to prevent fraud, for example by checking that an order and its payment match. We do not use your information for purposes you would not expect, and we do not sell it to anyone.

How long we keep it

Who we share it with

We share your information only with the partners who make your order possible. These are the delivery partners who bring your parcel to you, and the mobile money and payment providers who process your payment.

Beyond these partners we do not share your personal information with anyone else. We do not sell, rent or trade your data. We may share information if the law requires it or to protect our customers, but we will only do so where we are obliged to.

Cookies

Cookies are small files the site stores in your browser. We use them to keep your cart, to remember your language and settings, and to keep you signed in while you shop.

We also use basic analytics to understand which pages are useful and which are not, so that we can improve the store. You can block or delete cookies in your browser settings, but parts of the site, such as your cart and your account, may not work properly without them.

Your choices and rights

• Access

  You can ask us what personal information we hold about you and we will show you.

• Correction

  If any detail is wrong or out of date, ask us and we will correct it.

• Deletion

  You can ask us to delete your information, and we will do so except where we must keep it for a legal or warranty reason.

• Marketing messages

  You can tell us at any time to stop sending you offers and updates, and we will stop.

• How to ask

  Message us on WhatsApp at the number below and tell us what you would like us to do. We reply within one working day.

How we keep data safe

We limit access to your information to the members of our team who need it to serve you, and we keep our systems and devices protected. We ask our delivery and payment partners to protect your information as well.

No system is perfectly secure, so we also ask you to play your part: keep your account password private, and never send your mobile money PIN to anyone.

Children

Our store is meant for adults who are able to place an order and pay for it. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy and how to contact us

We may update this policy when our services or the law change. The date at the top of the page shows when it was last updated, and the version published when you use the store is the one that applies.

If you have any question about privacy or about how we handle your information, message us on WhatsApp at the number below, or speak to any member of our team in Buea or Douala. We aim to reply within one working day.