MAAUTECH Store
Frequently asked questions
Most of what people want to know before and after they buy is collected here. The answers are grouped by topic, and anything about cover and repairs points you to the warranty page for the full detail.
How to use this page
The questions below are the ones we hear most often, grouped so you can jump straight to the section that matches your situation.
If you would rather try to fix something yourself first, our help centre walks you through tracking an order, changing an order and the common payment hiccups. For anything about cover and repairs, the warranty page sets out the full picture.
Buying and product authenticity
How do you verify that a device is genuine?
Every device is inspected before it is listed, and its IMEI or serial number is recorded against the inspection. You can ask us for that record for any unit we sell.
Are your prices fixed?
Yes. The price you see is the price you pay. There is no bargaining in store and no extra charge added at the counter.
Do you sell refurbished devices?
Yes, and they are always labelled as refurbished. A refurbished device carries the same minimum of 6 months on hardware, and any replaced parts are listed on the inspection record.
How do I know a phone is not stolen or blacklisted?
The IMEI is checked and recorded before a device goes on sale. Send us an IMEI on WhatsApp and we will confirm what we know about that unit.
Can I see a device before I buy it?
Yes. You can ask to view a device at our Buea or Douala location before you decide. Message us and we will tell you when it is available to see.
Orders and delivery
How long does delivery take to Buea and Douala?
48 hours from the time your order is confirmed.
How long does delivery take elsewhere in Cameroon?
3 to 5 business days, depending on the town and the courier.
Can I change my delivery address?
Yes, as long as the order has not left us yet. Message us on WhatsApp with the order number and the new address. Once a parcel is with the courier we can no longer redirect it.
How do I track my order?
Have your order number ready and message us on WhatsApp. Our help centre explains exactly what we need from you, step by step.
Do you deliver to towns outside Buea and Douala?
Yes, we ship across Cameroon through couriers. The timeline is the 3 to 5 business days stated above.
What happens if I am not around when the delivery arrives?
The courier will try to reach you on the number on the order. If nobody is available, contact us on WhatsApp and we will arrange a second attempt.
Payment
Which payment methods do you accept?
MTN and Orange mobile money, bank transfer, and cash on delivery in Buea and Douala.
Is cash on delivery available?
Yes, in Buea and Douala only. For other towns the order is paid before dispatch.
Is paying by mobile money safe?
Yes. You pay to our registered mobile money number and you receive a confirmation message from the operator. We never ask for your PIN.
Do you offer payment in instalments?
We do not offer instalments at the moment. If you are buying several units for a business, message us and we will discuss what is possible.
Warranty and returns
How long is the warranty?
6 months minimum on devices, 3 months on audio and wearables, 12 months on networking and solar, and 14 days on accessories for dead on arrival. The warranty page lists every category in full.
What do I do if the device fails?
Message us on WhatsApp with the order number and a description of the fault. The warranty page explains how a claim is handled from start to finish.
Can I return an item?
You can request a return within 7 days if a device is not as described. Send us the order number and photos showing the problem.
Can I return something because I changed my mind?
A change of mind is not covered by the 7 day return window. If the device is unused and still sealed, message us and we will see what we can do.
How long does a refund take?
Once the returned item reaches us and we have inspected it, the refund is processed. We confirm the timeline with you at that point.
Do you buy old devices?
Yes, we take trade ins. Send us the model, its condition and a few photos on WhatsApp and we will make you an offer.
Accounts and support
Do I need an account to place an order?
No. You can order without creating an account, but an account makes it easier to follow your orders and keep your details on file.
I forgot my password. What should I do?
Use the reset option on the sign in page. If the message does not arrive, contact us on WhatsApp with the account details and we will help you back in.
How do I reach you?
WhatsApp is our main channel and the fastest way to reach us. You can also use the contact page for anything that is better written down.
Do you reply at weekends?
We answer messages during opening hours and aim to reply within one working day. Urgent delivery problems are handled first.
Business, bulk and solar
Bulk pricing for businesses
If you are buying several units for an office, a school or a reseller, message us with the models and quantities and we will send a quotation.
Solar installation
We supply and install solar and inverter systems. Send us your power needs and we will advise on the size and the installation.
Trade in your old devices
We buy working and repairable devices. Send the model, its condition and photos on WhatsApp and we will come back with a price.
Delivery at a glance
| Destination | Time | Payment |
|---|---|---|
| Buea and Douala | 48 hours | Mobile money, bank transfer or cash on delivery |
| Elsewhere in Cameroon | 3 to 5 business days | Mobile money or bank transfer before dispatch |
Still not answered?
If your question is not here, or if something about your order needs a person rather than a page, message us on WhatsApp. Have your order number ready and we will take it from there.
For step by step fixes you can try yourself, the help centre is the place to start.
Ask us anything
Send your question on WhatsApp, with your order number if you have one. We reply within one working day.
Message us on WhatsApp